Terms and Conditions
Terms and Conditions
Electronic Record Notice
This document is an electronic record in accordance with the Information Technology Act, 2000 and the rules framed thereunder, as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
These Terms and Conditions are published in compliance with applicable laws, including the Consumer Protection (E-Commerce) Rules, 2020 and the Guidelines for Prevention of Misleading Advertisements and Endorsements, 2022. They govern access to and use of the website (the “Website”).
Ownership and Management
The Website is owned and operated by Shayaa Wellness (“Company”, “we”, “our”, or “us”).
By accessing or using the Website, you (“User”, “you”) agree to be bound by these Terms and Conditions, including any updates or modifications made from time to time.
You are advised to review this page periodically to stay informed of any changes. Continued use of the Website constitutes acceptance of the revised Terms.
Eligibility to Use the Website
- Only individuals who are legally capable of entering into a binding contract under the Indian Contract Act, 1872 may use the Website.
- Minors may access the Website only under the supervision of a parent or legal guardian.
- If you represent a business entity, you confirm that you are duly authorized to act on its behalf.
Lawful Use
You agree to use the Website only for lawful purposes and in compliance with all applicable laws, regulations, and guidelines. Any misuse of the Website may result in suspension or termination of access.
Products and Availability
The Company offers skin and hair care products (“Products”) for sale through the Website.
Product availability, descriptions, pricing, and formulations may change without prior notice.
The Company reserves the right to modify, discontinue, or restrict any Product or service at its sole discretion.
Prices displayed are inclusive of applicable taxes unless stated otherwise and may exclude delivery charges.
Intellectual Property Rights
All content available on the Website, including but not limited to text, images, graphics, logos, product designs, layouts, software, and trademarks, is the exclusive property of the Company or its licensors and is protected under applicable intellectual property laws.
You may not:
- Copy, reproduce, distribute, modify, publish, or exploit any Website content for commercial purposes
- Use trademarks or branding elements without prior written consent
- Repurpose product images or marketing materials in any form
Access to the Website does not grant any license or ownership rights.
Prohibited Activities
You agree not to:
Upload or distribute malicious software, viruses, or harmful code
Attempt unauthorized access to the Website or its systems
Interfere with Website security or functionality
Engage in fraudulent, abusive, or misleading activities
Send unsolicited promotional communications (“spam”)
Violate intellectual property or privacy rights
Any violation may be reported to relevant authorities.
Website Security Disclaimer
While reasonable security measures are in place, the Company is not responsible for damages caused by cyberattacks, malware, or unauthorized access arising from your use of the Website or third-party links.
Content Disclaimer
- All information provided on the Website is for general informational purposes only.
- The Website and Products are provided on an “as is” and “as available” basis.
- The Company makes no guarantees regarding accuracy, completeness, suitability, or results of product usage.
- Any skincare or haircare advice shared through blogs, articles, or videos reflects general knowledge and does not substitute professional medical advice.
Product Representation
The Company makes reasonable efforts to display accurate product descriptions and images. However:
Visual appearance may vary due to screen settings
Product packaging or formulation may change without notice
Minor variations do not constitute grounds for dispute
Payments
Accepted Payment Methods
Payments may be made through:
Credit/Debit Cards
UPI
Net Banking
Cash on Delivery (subject to availability)
The Company does not store or process payment card information. All transactions are handled via secure, third-party, PCI-DSS compliant payment gateways.
The Company reserves the right to disable COD or any payment method if misuse or anomalies are detected.
Pricing Policy
Product prices, offers, and availability may change at the Company’s discretion
Taxes are included where applicable
Delivery fees, if any, are displayed during checkout
Permissions and Usage Rights
Website content may be downloaded only for personal, non-commercial use.
Reproduction, redistribution, or commercial use of content requires written permission.
Modifications to Website
The Company may modify, update, suspend, or discontinue any part of the Website or its services at any time without prior notice.
Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Force Majeure
The Company shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, cyber incidents, government actions, or technical failures.
Termination
The Company reserves the right to suspend or terminate Website access or services at its sole discretion without prior notice.
Entire Agreement
These Terms and Conditions constitute the entire agreement between you and the Company and supersede all prior communications or agreements.
Any waiver must be in writing and authorized by the Company.
Contact Us
Please reach out to us for any questions, feedback, or concerns related to our products or the use of this Website. We are happy to assist you and ensure a smooth experience.
Customer Support Desk
Business Address:
0-209, Plot-11/116, A-1,
Om Bharat S.R.A. C.H.S.,
Wadala, Antop Hill,
Mumbai – 400037
Support Hours:
Monday – Saturday (10:00 AM – 08:00 PM)
Sunday: Closed
Grievance Redressal & Nodal Officer
In accordance with applicable consumer protection laws, a designated Grievance & Nodal Officer is available to address any complaints or concerns related to the sale of products or use of this Website.
Contact Details:
All grievances may be submitted during business hours at the address mentioned above.
Response Timeline:
Acknowledgement of complaints within 48 hours
Resolution within 15 days from the date of receipt
