Privacy Policy
Privacy Policy
ABOUT US
Shayaa Wellness (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and safeguard your data in accordance with applicable data protection laws, including relevant privacy and information security regulations.
This notice also outlines your rights regarding your personal data and how you may exercise them.
INFORMATION WE COLLECT
We collect personal information only when necessary to provide our products, services, and support. All data is processed lawfully, fairly, and transparently.
Information You Provide Directly
- Contact details such as email address and phone number when creating an account or placing an order
- Information shared when contacting customer support, submitting inquiries, or requesting services
- Optional details provided when subscribing to newsletters, promotions, or other voluntary features
Information Collected Through Website Use
- Purchase-related details such as product type, order history, and subscription preferences
- Usage data including pages visited, device type, browser information, and interaction patterns
- Information collected through cookies and similar tracking technologies (refer to our Cookie Policy)
Payment Information
Payment transactions are processed securely through third-party payment gateways. We do not store or have access to your card or banking details. All payment handling follows industry security standards.
HOW WE COLLECT INFORMATION
Your information may be collected when:
- You register or place an order on our website
- You communicate with us via email, phone, or contact forms
- You interact with our customer support services
- You browse or use our website through cookies and analytics tools
- You contact us via social media platforms
We do not collect personal data from public databases or third-party data brokers.
HOW WE USE YOUR INFORMATION
Your personal information is used strictly for legitimate business and service-related purposes, including:
- Processing and fulfilling orders
- Managing user accounts and subscriptions
- Improving website performance, usability, and security
- Sending service-related communications and order updates
- Sharing promotional or educational content (only with consent)
- Responding to queries and support requests
- Meeting legal and regulatory obligations
You may opt out of marketing communications at any time using the unsubscribe option provided in our messages or by contacting us directly.
LEGAL BASIS FOR PROCESSING DATA
We process personal data under one or more of the following lawful bases:
- Contractual necessity – to fulfill orders or provide requested services
- Legal obligations – to maintain records as required by law
- User consent – for newsletters, promotions, and optional communications
- Legitimate interests – to improve services, communicate product updates, and enhance customer experience
Whenever legitimate interest is relied upon, we ensure it does not override your rights and freedoms.
CONSEQUENCES OF NOT PROVIDING DATA
Providing personal information is voluntary. However, certain details are required to create an account, place orders, or access specific services. Without this information, we may be unable to fulfill certain requests.
DATA SECURITY & PROTECTION
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure. These include controlled access, encryption where applicable, and internal data-handling protocols.
Despite our efforts, no online system is entirely secure. We continuously review and enhance our safeguards to maintain data protection standards.
In the event of a data security incident, we will take prompt action and notify affected users where required by law.
DATA RETENTION
Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Once data is no longer needed, it is securely deleted or anonymized.
YOUR RIGHTS
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Withdraw consent for marketing communications
- Request restriction or objection to data processing
- Request data portability, where applicable
To exercise these rights, please contact us using the details provided on our website.
PRIVACY CONCERNS
If you have any concerns, questions, or complaints regarding the collection, use, or protection of your personal information, or if you wish to raise any issues related to this Privacy Policy, you may contact us using the details below.
Grievance & Privacy Contact
0-209, Plot-11/116, A-1,
Om Bharat S.R.A. C.H.S.,
Wadala, Antop Hill,
Mumbai – 400037
Email: info@shayaawellness.com
Support Hours
Monday – Saturday: 10:00 AM – 08:00 PM
Sunday: Closed
